We will happily clean and check your jewelry, whether it was purchased here or not, free of charge to you. There is a small fee for polishing but not for cleaning.
You may come in as often as you like to have all of your jewelry cleaned. Monthly is good. Twice yearly is ok. Some people come in around their birthday and then around six months later.
At cleaning time we will check your prongs, clasps, etc for possible problems and bring them to your attention.
It is very important that you avoid wearing your jewelry in swimming pools, hot tubs, or while cleaning with chlorine bleach products. The chlorine may react with alloys in your jewelry and cause problems down the road possibly resulting in loss of an important gemstone.
This actually happened to Valerie when she was using a hot tub while on vacation. She was only in it a few times but shortly after the trip she started having problems with prongs on her ring and when we realized what had happened we put a new head on her ring and luckily all was fine.
The breakage tends to happen along stress areas where prongs may have been bent or pressured previously. White gold seems to react worse to the chlorine than yellow gold so that may explain why the white gold head had the problems.